Octotel has displaced MetroFibre as South Africa’s highest-rated giant fibre community operator (FNO), in line with a brand new examine by the Web Service Suppliers’ Affiliation (Ispa).
Each six months, Ispa publishes a rating of client perceptions in the direction of FNOs, as rated by the ISPs that use their infrastructure to offer web providers to end-user customers. The most recent rating, printed this week, exhibits there was a slight enchancment within the notion in the direction of fibre ISPs for the reason that final survey was performed.
Ispa is South Africa’s web Business Consultant Physique and surveys its members on a six-monthly foundation to gauge their opinions of South Africa’s FNOs.
“General, there was a slight enchancment in ISP perceptions of FNOs. Whereas the pattern is encouraging, it’s clear this upward trajectory wants dashing up,” stated Ispa chair Sasha Sales space-Beharilal.
The August 2024 FNO notion survey noticed 44 ISPs actively contributing to 321 rankings of 38 FNOs with eight operators being rated most frequently, specifically Octotel, Liquid, Openserve, MetroFibre, Hyperlink Africa, Frogfoot, Darkish Fibre Africa and Vumatel.
“Octotel has displaced MetroFibre because the highest-rated community within the high eight and Liquid has proven vital enchancment, leaping from fifth to second place,” stated Sales space-Beharilal.
Altering locations
“Openserve has recovered from a droop six months in the past to maneuver into third place. MetroFibre and Hyperlink Africa have been in first and second place, respectively, in February 2024 and at the moment are in fourth and fifth positions with slight dips of their common rankings. Frogfoot stays regular because the sixth FNO on the listing, whereas Darkish Fibre Africa and Vumatel have switched locations on the backside of the highest eight.”
By way of how Ispa’s ISP members understand the varied FNOs’ strengths and weaknesses, the perfect perceived traits are reliability, technical competence, workers and assist. Software program methods are the least favourably seen general, adopted by enterprise processes.
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“Ispa’s report highlights the perceived strengths and weaknesses of every of the main FNOs. Octotel reliability and software program methods are constantly extremely rated by ISPs, as are Openserve’s reliability and community worth,” the affiliation stated.
“MetroFibre’s workers and enterprise processes are seen as strengths. Notion of Liquid’s technical functionality has improved from an already strong score. Hyperlink Africa’s dedication to an open-access mannequin continues to make it a gorgeous possibility for ISPs. Darkish Fibre Africa additionally scores constantly extremely on open entry however is let down by its assist.”
Amongst smaller FNOs – these not among the many high eight – Comtel and FibreGeeks scored significantly nicely among the many Ispa members surveyed. Each corporations acquired increased rankings than all the highest eight FNOs. – © 2024 NewsCentral Media
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