Data know-how service administration (ITSM) is greater than one other buzzword. It’s an idea that helps organisations design and ship IT providers to prospects and, when nicely executed, it may have a big impact on productiveness in addition to buyer and worker expertise.
However too usually corporations don’t do it proper, resulting in complications and misplaced productiveness.
To unpack the subject, Muggie van Staden, MD at open-source enterprise software program specialist Obsidian Methods, joins TechCentral’s TCS+ to debate the most recent tendencies in ITSM and what they imply for South African organisations.
Van Staden unpacks:
- The idea of ITSM and what it entails;
- How profitable corporations utilise ITSM to raised handle buyer expertise, unencumber IT sources, align IT with enterprise objectives, improve safety and danger mitigation, foster scalable development, and speed up digital transformation;
- The rising tendencies in ITSM which can be shaping how organisations handle their IT providers and IT infrastructure;
- The position of synthetic intelligence and automation in ITSM;
- The shift to Agile and DevOps integration; and
- The place Obsidian matches into the ITSM image.
Don’t miss a captivating dialog with a pacesetter within the ITSM house in South Africa.
Hearken to this episode of TCS+
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