CT Worldwide, established in 1988 to supply funding to the buyer product finance trade, confronted a major problem: its present service supplier wasn’t delivering the anticipated stage of service, significantly when it got here to API integration. This led to inefficiencies and limitations in its operations, making it clear it wanted a extra succesful and dependable resolution.
Graham Russon, IT supervisor at CT Worldwide, defined that when the corporate was looking for a brand new supplier, Telviva’s gross sales crew stood out because of their professionalism and experience, whereas the cooperative and useful method from Alun Davies (a brand new enterprise developer at Telviva) was a refreshing change for the enterprise. Coupled with Telviva’s robust repute, this made the corporate the apparent alternative for CT Worldwide.
The answer concerned implementing Telviva’s omnichannel contact centre resolution and CallBi speech analytics, together with extra options tailor-made to CT Worldwide’s particular enterprise necessities. These instruments supplied the combination and performance that had been beforehand missing, considerably enhancing each communication and effectivity.
Streamlined and built-in
Since implementing Telviva’s options, CT Worldwide has seen important enhancements in its collections course of and general effectivity. Russon stated its operations are actually extra streamlined and built-in, permitting the corporate to optimise efficiency, and the constructive affect is simple.
“Telviva has supplied us with an expert and environment friendly resolution that has improved our operations considerably. Their assist and communication have been excellent, making them a useful accomplice in our success.” – CT Worldwide IT supervisor Graham Russon
What actually stands out about working with Telviva, based on Russon, is its communication, assist and accessibility. Telviva constantly demonstrates a proactive and solution-driven method, making certain that any challenges are resolved successfully.
“As I at all times say, it’s not the issue that’s the drawback however how the issue is dealt with. Telviva has constantly demonstrated a proactive and solution-driven method, making certain that any challenges are resolved successfully,” Russon stated.
Whether or not you require a primary resolution or a full-function omnichannel operation, Telviva’s extremely skilled skilled service crew will allow you to consider the most effective match in your wants and your digital journey. Contact Telviva right now.
About Telviva
Telviva is a market chief in cloud-based communications and strives to allow higher high quality conversations for companies via context-driven unified communications as a service (UCaaS) and call centre as a service. Seamlessly integrating voice calls, PBX, video conferencing, prompt messaging, contact centre and enterprise intelligence into one single service, Telviva simplifies collaboration, boosts productiveness and enhances buyer experiences. Delivered as a managed service, the safe resolution integrates with CRM software program and different cloud instruments, offering historic context for knowledgeable interactions. Study extra at www.telviva.co.za.
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