Cloud-based communications specialist Telviva, recognized for its unified communication and collaboration (UC&C) and call centre-as-a-service (CCaaS) choices that permit for better-quality conversations, has introduced the launch of a South African first-to-market software-as-a-service (SaaS) resolution that provides companies native voice functionality inside their Microsoft Groups atmosphere.
This offers organisations native voice functionality inside their Groups atmosphere with prolonged PBX performance.
Telviva’s Call2Teams seamlessly integrates Microsoft Groups with Telviva’s voice system, providing native voice functionality inside the Groups atmosphere at a 40% financial savings in comparison with utilizing the normal Microsoft Groups Cellphone system. The Call2Teams resolution eliminates the necessity for costly further voice licences and reduces complicated and expensive implementation processes.
In line with Rob Lith, chief business officer at Telviva, there may be robust demand for customers to make and obtain calls straight of their acquainted Groups atmosphere, partly pushed by robust hybrid and on-line collaborative cultures in organisations, and the sheer attain of Microsoft Groups.
In line with UC Right this moment, it’s estimated that there are greater than 280 million month-to-month energetic Microsoft Groups customers globally. Of these, 12 million have enabled voice. Analysis agency BMIT has reported that in South Africa there are about 1.3 million month-to-month energetic Groups customers. Of these, solely 51 000 have enabled voice.
“There isn’t any doubt an enormous addressable market, and by being first to market, we intend to be on the forefront of extra voice integration in Groups environments in South Africa. This can have a considerably constructive influence on collaboration and communication from inside a single platform,” stated Lith. “Our Microsoft-approved resolution, with award-winning structure, is absolutely compliant with Microsoft’s licensing and safety frameworks.”
Wealthy PBX performance
In addition to the numerous 40% financial savings on conventional Groups Cellphone licences, the answer provides wealthy PBX performance. “This contains our Telviva PBX options equivalent to name transfers and conferences. It was necessary to deliver an answer to the South African market that retains each motion and voice expertise inside Groups as a result of this permits native interactions, presence and name historical past, together with robust knowledge safety, person insurance policies, safety and compliance with business laws that Microsoft 365 gives” he stated.
Lith stated that one of many advantages of providing a cloud-native SaaS resolution to the native market is that it’s easy and fast to implement, with little or no coaching required for customers. Telviva is providing the answer on two licensing tiers:
- Telviva Call2Teams is for Microsoft 365 licences with commonplace cellphone system licensing; and
- Telviva Call2Teams Go is tailor-made for Microsoft 365 enterprise choices with out the necessity for a cellphone system licence.
“Telviva’s Call2Teams is helpful for companies that wish to combine their current cellphone programs with Microsoft Groups to allow complicated telephony wants, a lot of whom require particular telephony options or integrations. Maybe probably the most thrilling side of this launch is that this degree of telephony integration can now be performed in a cheap method with a seamless transition. It removes the friction stopping real and efficient collaboration between groups,” he says.
Make, obtain and switch calls straight in Microsoft Groups utilizing Telviva’s voice providers, whereas benefiting from being a part of South Africa’s largest cloud free-call group with zero-rated calls to any buyer on the Telviva community, together with different Telviva-connected Microsoft 365 Groups tenants. Contact us at present.
About Telviva
Telviva is a market chief in cloud-based communications and strives to allow higher high quality conversations for companies by means of context-driven unified communications as a service (UCaaS) and call centre as a service (CCaaS).
Seamlessly integrating voice calls, PBX, videoconferencing, prompt messaging, contact centre and enterprise intelligence into one single service, Telviva simplifies collaboration, boosts productiveness and enhances buyer experiences. Delivered as a managed service, the safe resolution integrates with CRM software program and different cloud instruments, offering historic context for knowledgeable interactions.
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