Based on analysis by Deloitte Digital, model leaders have jockeyed for many years to search out the value factors, advertising and marketing messages, gross sales channels and product options that allowed them to carve out a particular market place and sturdy buyer desire. But the findings present that in the case of service, firms have too usually tried to be every thing to everybody.
The outcome? All that branding magic will get sucked into the mediocre center. To beat this problem and constantly ship a differentiated degree of customer support, companies must align their applied sciences, communication channels and expertise.
This would be the focus of the upcoming webinar, “Discover the Newest Native and World Methods to Improve Your Buyer Expertise”, which takes place on Thursday, 8 Could 2025 at 11am.
Amongst others, the audio system will talk about key worldwide and native tendencies in cloud-based enterprise communications and buyer expertise (CX); how these tendencies influence buyer engagement; discovering the stability between automation and human engagement; and out there instruments and finest practices to boost CX.
The webinar will function international keynote speaker Dominic Black, director of analysis companies at Cavell, and Christopher Geerdts, MD at BMIT, who will communicate in regards to the native market. Kobus van der Westhuizen, founding father of Genii Analytics, might be a panellist, whereas the session might be moderated by Telviva CEO David Meintjes.
Why attend?
- Improve buyer engagement by discovering methods to create extra personalised and efficient buyer interactions.
- Keep forward of the curve by gaining insights into the most recent tendencies shaping the way forward for enterprise communications globally and in South Africa.
- Enhance effectivity by studying how the automation of sure enterprise processes leads to enterprise advantages.
Concerning the audio system
- Dominic Black has labored within the expertise and telecommunications sectors for the final decade, producing main analysis into UCaaS, mobility, CCaaS and Microsoft Groups markets to help distributors, service suppliers and managed service suppliers. Cavell’s work combines in depth business interviews with enterprise research and its Channel Perception service to assist its shoppers perceive how the market is evolving and adapting, and the most effective methods for fulfillment.
- Christopher Geerdts is MD of BMIT, an organization that’s been conducting market analysis and evaluation for 35 years to assist firms make knowledgeable technique and funding choices. He helps firms make enterprise sense of rising IT and telco applied sciences. His personal operational expertise derives from 10 years in senior administration at MTN and managing two wholesale voice companies throughout high-growth phases. His experience spans market methods, due diligence, situation planning, programs pondering and income progress methods. He has interacted with Telviva for over 15 years and understands the enterprise nicely.
- Kobus van der Westhuizen is CEO and founding father of Trilogy BPO, offering enterprise course of outsourcing and DBIT (design, construct, innovate and switch) companies in Cape City. With greater than 25 years of expertise within the BPO business, Van der Westhuizen labored with a number of the largest international BPO firms within the US and South Africa, principally in enterprise growth and government roles. Being a serial entrepreneur, he began 5 firms and bought two over the past 15 years, all within the CX business. Van der Westhuizen served on the BPeSA board for a number of years and is an advisory board member of Cape BPO. In 2021, Kobus obtained a long-service achievement award from Cape BPO, the BPO business physique for the Western Cape, for being instrumental in serving to create 54 000 jobs within the BPO sector in South Africa.
- David Meintjes has been a key web enterprise participant from the beginning, serving as finance director, business director and CEO of UUNet SA – the primary business ISP in South Africa. After UUNet, he joined software program growth firm Korbitec Holdings as chief working officer. Meintjes was additionally the non-executive chairman of Connectnet for a interval of 13 years ending in 2019. From January 2010, he took up an operational position within the Telviva enterprise to help its fast progress section. Meintjes is a professional CA who holds a grasp’s diploma in enterprise administration from the College of Johannesburg.
About Telviva
Telviva is a market chief in cloud-based communications and strives to allow higher high quality conversations for companies by context-driven Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS). Seamlessly integrating voice calls, PBX, videoconferencing, prompt messaging, contact centre and enterprise intelligence into one single service, Telviva simplifies collaboration, boosts productiveness and enhances buyer experiences. Delivered as a managed service, the safe answer integrates with CRMs and different cloud instruments, offering historic context for knowledgeable interactions. Study extra at www.telviva.co.za.
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